Pharmacy Operations Manager

Walgreens•New Brunswick, NJ

16d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and pharmacy cashiers under a pharmacist’s supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for selecting, scheduling, training, developing, and managing pharmacy technician personnel, including decisions and recommendations concerning discipline and termination. The role assists pharmacists with patient-care activities and healthcare service offerings as permitted by law, manages pharmacy workflow and inventory-related administrative tasks, supports compliance and security, and helps improve operational quality, financial performance, and customer service. It also coordinates community outreach activities and communicates with pharmacy and store teams. The position requires maintaining PTCB certification and keeping pharmacy and healthcare knowledge current.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, patient and physician calls, and healthcare services such as vaccines and screenings under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and accountable workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow and daily activity scheduling, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
Perform pharmacy administrative and inventory-management tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, ensure pharmacy equipment is properly operated and maintained, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Walgreens Good Faith Dispensing policy under pharmacist supervision.
Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance expectations.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company scheduling and training policies.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring active and compliant licenses, registrations, and certifications for pharmacy and team members, using company resources as needed.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or required state certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.