Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The role supports patient care and pharmacy services, manages daily workflow, inventory and administrative processes, and helps ensure regulatory compliance, pharmacy security, accurate claims processing, and equipment readiness. It works with the Pharmacy Manager, pharmacists, Store Manager, pharmacy staff, insurers, medical providers, retail partners, and community organizations. The position also supports customer service, team development, technology and process rollouts, community outreach, and pharmacy financial and operational improvement.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law; remain accountable for non-clinical patient calls.
- Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform pharmacy inventory management and administrative activities that do not require pharmacist licensure; manage annual inventory preparation.
- Drive technology and process rollouts, champion change, and engage the team in action planning.
- Ensure proper operation and maintenance of pharmacy equipment and, with the Pharmacy Manager, maintain records and security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
- Apply asset-protection techniques, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-handling policies and the Continuous Quality Improvement Program.
- Ensure accurate insurance-claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
- Build and maintain relationships with retail partnerships.
- Lead pharmacy-technician performance management, including disciplinary decisions or recommendations, and enforce attendance, timeliness, and compliance expectations.
- Hire, onboard, train, and schedule technicians; monitor and ensure timely completion of training under company policies and procedures.
- Identify gaps in team members’ pharmacy operations knowledge and provide or arrange hands-on training and learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and support documentation of their status.
- Ensure compliant selection, recruitment, record retention, and training procedures under company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
- Follow performance-improvement plans and seek professional development, feedback, mentoring, and coaching.
- Communicate support-center and other key messages to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
