Pharmacy Operations Manager

Walgreens•Duluth, MN

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, processing prescriptions and operating pharmacy systems to obtain patient and drug information. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care through patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. The role helps deliver healthcare services permitted by law, including vaccines and health screenings, and manages workflow, scheduling, inventory-related tasks, records, equipment, and pharmacy readiness. It also supports compliance, asset protection, diversion monitoring, prescription-error reporting, insurance-claim processing, third-party audits, financial and service improvements, community outreach, and off-site immunization events. The role leads technician hiring, onboarding, training, scheduling, and accountability; monitors training and licensure compliance; and identifies knowledge gaps and supports team development. The manager maintains required certifications and knowledge, completes company-required training, follows performance improvement plans, and communicates relevant messages to the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Manage day-to-day non-clinical pharmacy operations and administrative activities to ensure efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations concerning discipline and termination.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Support patient care through registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services permitted by law, including vaccines, health screenings, and other health services.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily activities; ensure timely completion; and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Maintain pharmacy cleanliness, orderliness, supplies, equipment operation, and maintenance.
Perform non-licensure-required administrative and inventory management activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; apply asset-protection practices and report security or diversion concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement procedures.
Process insurance claims accurately, resolve payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance.
Monitor pharmacy team members' licenses, registrations, and certifications and assist the Pharmacy Manager with compliance documentation.
Follow company policies and applicable laws for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration, complete required education and company training, and maintain pharmacy and healthcare knowledge.
Follow performance improvement plans, seek constructive feedback and professional development, and use the Healthcare Supervisor as a mentor and coach.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings.