Pharmacy Operations Manager

Walgreens•Aurora, CO

10d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, and patient and physician calls under pharmacist supervision. The role coordinates pharmacy schedules and workflow, maintains a clean and adequately stocked pharmacy, supports inventory management and annual inventory preparation, prepares required reports, and ensures equipment is properly operated and maintained. The manager also supports compliance, recordkeeping, security, asset protection, diversion monitoring, prescription error reporting, insurance claim processing, and third-party audits. The role works with the Pharmacy Manager, pharmacists, and Store Manager to improve pharmacy financials, operational quality, and customer service. It coordinates community outreach activities and off-site immunization clinics, supports retail partnerships, communicates information to pharmacy staff, and participates in store and pharmacy meetings. The manager maintains required pharmacy technician certification and develops current pharmacy and healthcare knowledge.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities and recommend allocation of pharmacy hours.
Maintain a clean, neat, orderly, and adequately stocked pharmacy.
Support pharmacy inventory management and prepare for annual inventory.
Complete non-clinical patient calls and support rollout of new technology and processes.
Ensure proper operation and maintenance of pharmacy department equipment.
Maintain pharmacy records and security safeguards in collaboration with the Pharmacy Manager.
Adhere to Good Faith Dispensing policies and support compliance with applicable pharmacy requirements.
Apply asset protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, and completion of required training.
Identify pharmacy operations knowledge gaps and support team members through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills, and complete required certifications, education credits, and training.
Follow performance improvement plans and seek professional development and constructive feedback.
Relay support center messages and key emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly check-ins with the Store Manager.