Pharmacy Operations Manager

Walgreens•Lancaster, CA

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, selects and schedules pharmacy technicians, and leads their training, coaching, and performance management, including decisions related to discipline and termination. The position supports customer service, pharmacy workflow, patient-care activities, inventory management, compliance, technology and process rollouts, insurance claims, and community outreach. It also supports the Pharmacy Manager and Store Manager in improving pharmacy financials, operational quality, and customer service. The manager maintains required certification and healthcare knowledge, completes company-required training, and communicates with the pharmacy team and store leadership.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For current Walgreens employees: an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-clinical administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and drive technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Work with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow company Good Faith Dispensing policy under pharmacist supervision, communicate prescription errors to the accountable pharmacist, and follow error and Continuous Quality Improvement policies.
Ensure accurate processing of insurance claims; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Lead technician performance management, including decisions and recommendations regarding discipline and termination; apply constructive discipline policies and ensure compliance with state and federal laws.
Hold technicians accountable for attendance, timeliness, training completion, and performance; use team engagement and action planning to improve pharmacy performance.
Manage technician hiring, onboarding, training, and scheduling in accordance with company policies and applicable laws.
Identify team members’ knowledge gaps and support their training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant; use company resources such as the Walgreens Online Verification System to document status.
Follow required procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.