Pharmacy Operations Manager

Walgreens•Moorhead, MN

23d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics; selects, schedules, develops, trains, coaches, and manages technician performance, including discipline and termination decisions. The position supports customer service, patient care, pharmacy workflow, inventory, compliance, equipment, insurance claims, and community outreach. It coordinates pharmacy schedules and staffing recommendations, helps maintain records and security safeguards, supports technology and process rollouts, and works with pharmacy and store leadership to improve financials, operational quality, and customer service. The manager also communicates with the pharmacy team, participates in store and pharmacy meetings, and maintains required certification, training, and healthcare knowledge.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure work is completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensed administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and drive rollout of new technology and processes, championing change and engaging the team in action planning.
Ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy under pharmacist supervision, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead pharmacy technician performance management, including decisions and recommendations involving discipline and termination; apply constructive discipline policy and promote compliance with laws and company policies.
Hold technicians accountable for attendance, timeliness, performance, and timely completion of training; support team engagement and action planning.
Manage technician hiring, onboarding, training, and scheduling according to company policies and applicable laws.
Identify team members’ pharmacy operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications are active and compliant; use company resources to document license status.
Ensure required selection, recruitment, record retention, and training procedures are followed.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek professional development and feedback.
Communicate relevant support-center messages and emails to the pharmacy team and participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.