Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports pharmacy workflow, patient care activities, inventory management, compliance, insurance claim processing, equipment maintenance, recordkeeping, asset protection, and community outreach. It collaborates with the Pharmacy Manager and Store Manager to improve financial and operational performance, quality, and customer service. The manager maintains PTCB certification and required knowledge, skills, certifications, and training.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of pharmacy technician work experience in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
- Complete patient and physician calls under pharmacist supervision where allowed by law.
- Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily activity schedules; recommend pharmacy-hour allocation; and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, champion change, and engage the team in action planning.
- Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
- Apply company asset-protection techniques; support diversion monitoring and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program procedures.
- Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including decisions or recommendations regarding discipline and termination; enforce attendance, timeliness, and legal compliance.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company policies and procedures.
- Identify pharmacy operations knowledge gaps and provide or arrange hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are current and compliant; use company resources to document licensure status.
- Ensure proper selection, recruitment, record retention, and training procedures in accordance with company policy and applicable laws.
- Maintain PTCB certification through the designated program and/or required state certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
- Follow performance improvement plans and seek professional development, feedback, and mentorship.
- Communicate support-center messages and key emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
