Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including prescription processing, patient and physician calls, healthcare service offerings where permitted, workflow coordination, inventory management, equipment operation, regulatory compliance, insurance claim resolution, and pharmacy records and security. The manager also supports customer service, pharmacy financial and operational performance, community outreach, and retail partnerships. The role leads technician hiring, onboarding, training, and scheduling; monitors licensing and certification compliance; maintains PTCB certification and pharmacy knowledge; completes required training and development; and communicates with the pharmacy team and store leadership.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and offering services that improve the pharmacy experience.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare services, including vaccines, screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, and adequately stocked pharmacy.
- Manage administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policies and support compliance during prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager with improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
- Build and sustain relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with laws and policies, attendance, and timeliness expectations.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company scheduling and training procedures.
- Identify team members' pharmacy operations knowledge gaps and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications and documenting their status.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
- Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentoring.
- Communicate support center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
