Pharmacy Operations Manager

Walgreens•Rapid City, SD

19d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and in accordance with company policies and applicable laws and regulations. The manager coordinates pharmacy activities, supports patient care, oversees pharmacy inventory and equipment, and helps ensure regulatory compliance, security, accurate insurance processing, and quality operations. The position also leads technician hiring, scheduling, training, coaching, and performance management, including decisions or recommendations on discipline and termination. It supports customer service, community outreach, technology and process changes, and collaboration with the Pharmacy Manager, Store Manager, pharmacists, and pharmacy team.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, assist with products and services, resolve complaints, respond to requests, and provide non-clinical answers.
Build customer relationships by anticipating needs and promoting pharmacy services and healthcare offerings.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, patient and physician calls, and healthcare services where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the daily pharmacy schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
Manage non-clinical administrative and inventory activities, including annual inventory preparation.
Complete non-clinical patient calls and support the rollout of new technology and processes and team action planning.
Ensure pharmacy equipment is properly operated and maintained; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Adhere to Good Faith Dispensing policy during applicable dispensing activities and support compliance with its requirements.
Apply asset protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program policies.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with attendance, timeliness, and legal requirements.
Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications for active and compliant status.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification or applicable state certification/registration, keep pharmacy and healthcare knowledge current, and complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development through performance review, feedback, and mentorship.
Relay support center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.