Pharmacy Operations Manager

Walgreens•Midvale, UT

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The manager supports customer service, pharmacy operations, inventory management, compliance, recordkeeping, technology and process rollouts, insurance claim resolution, and community outreach. The position assists pharmacists with patient care tasks where permitted by law and works with the Pharmacy Manager, Store Manager, pharmacists, technicians, and retail partners. It also maintains PTCB certification and ongoing pharmacy and healthcare knowledge and training.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For previous Walgreens employees, an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships, anticipate needs, proactively offer services, and increase focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws and regulations; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activities; recommend pharmacy-hour allocation; and maintain a clean, orderly pharmacy with adequate supplies.
Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and drive technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; apply asset-protection practices and support diversion monitoring.
Follow Good Faith Dispensing policy, report prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with company policy and applicable laws.
Hire, onboard, train, and schedule pharmacy technicians; monitor training completion and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring team licenses, registrations, and certifications and ensuring they remain active and compliant.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek professional development and feedback.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.