Pharmacy Operations Manager

Walgreens•Paterson, NJ

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, healthcare services, inventory management, compliance, equipment maintenance, recordkeeping, insurance claims, and audit follow-up. The manager coordinates daily workflow, helps allocate pharmacy hours, supports financial and operational improvement, and leads technology and process rollouts. The role also manages technician hiring and onboarding, training completion, attendance, performance, and compliance, while maintaining required certification and knowledge. The manager communicates with pharmacy staff and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” on the last performance evaluation.

Responsibilities

Lead day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician; operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within authorized company policies, laws, regulations, and business ethics.
Select, schedule, develop, hire, onboard, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote customer service best practices and pharmacy services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed, and patient and physician calls where allowed.
Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the daily pharmacy schedule, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and adhere to pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events; build relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws and company policies.
Identify team members’ pharmacy knowledge gaps and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, including use of the Walgreens Online Verification System.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills; follow performance improvement plans and seek feedback and professional development.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.