Pharmacy Operations Manager

Walgreens•Shenandoah, TX

14d•$23 - $36

About The Position

The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations or actions. The role supports customer service, pharmacy workflow and patient-care activities; coordinates schedules, supplies, inventory, records, equipment, technology rollouts, and compliance; and assists with insurance claims, audits, financial and operational improvement, and community outreach. It also leads technician hiring, onboarding, training, scheduling, and accountability, supports licensure and regulatory compliance, and maintains required certification and professional knowledge. The manager communicates with pharmacy and store teams and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize the daily schedule, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-licensed business administrative and pharmacy inventory-management tasks under pharmacist direction, including annual inventory preparation.
Ensure non-clinical patient calls are completed.
Drive technology and process rollouts, champion change, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately; follow up with insurers and medical providers; and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations, and promote compliance with laws, attendance, and timeliness expectations.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company scheduling and training policies.
Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting licensure status.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate support-center messages and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.