Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policy, legal requirements, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, pharmacy workflow, patient-care activities permitted by law, inventory management, compliance, insurance claim resolution, pharmacy equipment and security, and community outreach. It also leads technician hiring, onboarding, training, and scheduling; monitors required credentials; and communicates with the pharmacy team and store leadership. The role requires maintaining PTCB certification and continuing pharmacy and healthcare training.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
- Assist with healthcare service offerings, including vaccines, screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and hold team members accountable for efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Carry out non-licensed business administration and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, champion change, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Walgreens Good Faith Dispensing policy and understand the role in meeting its requirements during applicable prescription-dispensing activities.
- Apply company asset-protection practices, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, legal compliance, and constructive-discipline policies.
- Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
- Identify pharmacy-operations knowledge gaps and support team training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document licensure status using company resources as appropriate.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, continuing education, and company training; and follow performance-improvement plans.
- Pursue professional development by monitoring personal performance, seeking constructive feedback, and using a Healthcare Supervisor as mentor and coach.
- Communicate support-center and other key messages to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
