Pharmacy Operations Manager

Walgreens•Tucson, AZ

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable laws, regulations, and company policies. The manager oversees technician selection, scheduling, training, coaching, and performance management, including decisions or recommendations involving discipline and termination. The role supports pharmacy operations, customer service, inventory and administrative activities, compliance, insurance claim resolution, equipment maintenance, community outreach, and coordination of off-site immunization clinics and events. The position also maintains required certification and develops pharmacy and healthcare knowledge and skills.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For applicants with previous Walgreens work experience, an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, supporting efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, and manage the performance of pharmacy technicians; make or recommend decisions regarding discipline and termination.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote a positive customer experience and relevant healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verifying where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
Delegate and assign non-clinical work, coordinate daily pharmacy activities, ensure tasks are completed on time, and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, adequately stocked pharmacy; recommend pharmacy-hour allocations; and manage annual inventory preparation and other non-clinical inventory tasks.
Manage non-clinical patient calls and support implementation of new technology and processes.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies under pharmacist supervision, maintain knowledge of asset-protection practices, support diversion monitoring, and report pharmacy security concerns.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, resolve payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Monitor technician attendance, timeliness, training completion, and compliance with legal and company requirements; identify knowledge gaps and arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant.
Ensure selection, recruitment, record retention, and training procedures meet company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.