Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers in accordance with company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including prescription processing, patient and physician calls, inventory management, insurance claims, reporting, equipment readiness, compliance, security, and quality improvement. It coordinates pharmacy schedules and workflow, supports healthcare services and community outreach, and collaborates with the Pharmacy Manager and Store Manager on operational quality, customer service, and financial performance. The manager also oversees technician hiring, onboarding, training, scheduling, and accountability; supports licensure and certification compliance; maintains PTCB certification and relevant pharmacy knowledge; and communicates with pharmacy and store teams. The position requires a flexible schedule, including evening and weekend hours. The current hourly range is $22.50–$35.75; the actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services; increase focus on healthcare services to enhance the customer experience.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work within company policy and applicable law; ensure timely task completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, organize the daily schedule, recommend pharmacy-hour allocation, and keep the pharmacy clean, orderly, and adequately stocked.
- Perform non-licensed administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, champion change, and engage the team in action planning; ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in ensuring its requirements are met.
- Apply asset-protection techniques; support diversion monitoring and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-handling policies and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, punctuality, legal compliance, and constructive-discipline procedures.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company policies and procedures.
- Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or assigned learning modules.
- Assist the Pharmacy Manager in monitoring active and compliant pharmacy and team-member licenses, registrations, and certifications, using resources such as the Walgreens Online Verification System.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training, including LTMP e-modules, and follow performance-improvement plans.
- Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate messages from the support center and key emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
