Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensures efficient workflow and a positive patient experience, and serves as a full-time certified pharmacy technician. Under pharmacist supervision, the role processes prescriptions, supports patient care, and supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The role coordinates pharmacy workflow and daily activities; supports prescription processing, patient and physician calls, insurance claims, inventory, records, equipment, and compliance; and helps improve pharmacy financials, operational quality, and customer service. It also supports healthcare service offerings, community outreach, off-site immunization clinics and events, technology and process rollouts, and pharmacy security and asset protection. The position requires maintaining PTCB certification and ongoing pharmacy and healthcare knowledge and training.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Support administrative activities and pharmacy inventory management that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow Good Faith Dispensing policy under pharmacist supervision and support compliance with its requirements.
- Apply asset-protection techniques, assist with diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error policies and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with applicable laws and policies.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training.
- Identify gaps in team members’ pharmacy operations knowledge and support training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications, and document licensure status using company resources.
- Follow company and legal procedures for selection, recruitment, record retention, and training.
- Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
- Follow performance improvement plans and seek professional development and constructive feedback.
- Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including brief daily meetings and weekly Store Manager check-ins.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
