Pharmacy Operations Manager

Walgreens•Pensacola, FL

24d

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law. The role coordinates daily workflow, maintains pharmacy readiness and inventory, supports compliance, records, security, insurance claims, audits, equipment, and process or technology rollouts. It also supports community outreach and off-site immunization events in coordination with the Pharmacy Manager. The role maintains required technician certification and healthcare knowledge, completes company training and required education, follows performance improvement plans, and participates in pharmacy and store communications and meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, address complaints and requests, answer non-clinical questions, and promote a positive customer experience.
Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, as allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work in accordance with company policy and applicable laws and regulations.
Coordinate pharmacy schedules and daily activities, recommend pharmacy-hour allocation, and ensure timely completion of work.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of department equipment.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, inventory-management activities that do not require pharmacist licensure, and annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy and communicate prescription errors to the accountable pharmacist; adhere to pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, resolve claim issues, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financial performance, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for attendance and timeliness.
Hire, onboard, train, schedule, and develop pharmacy technicians; monitor training completion and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring team members’ licenses, registrations, and certifications, and ensure required selection, recruitment, record retention, and training procedures are followed.
Maintain PTCB certification or state-required certification or registration, complete required company training and education, and maintain current pharmacy and healthcare knowledge.
Follow performance improvement plans and seek professional development and constructive feedback.
Communicate relevant support-center messages and emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.