Pharmacy Operations Manager

Walgreens•Savannah, GA

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations regarding discipline and termination. The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, patient and physician calls, and healthcare service offerings under pharmacist supervision. The role coordinates daily activities, supports inventory management and annual inventory preparation, maintains pharmacy equipment and workspace, handles required records and reports, and helps ensure compliance with company policies and applicable laws. Responsibilities also include insurance-claim resolution, third-party audits, asset protection, diversion monitoring, error reporting, community outreach coordination, and support for pharmacy financial and service quality improvements. The manager leads technician hiring, onboarding, training, scheduling, and engagement; monitors training and credential compliance; communicates relevant updates to the pharmacy team; and participates in store and pharmacy meetings. The role requires maintaining PTCB certification or applicable state certification/registration, developing pharmacy and healthcare knowledge, completing required company training, and following performance improvement plans.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and promote a positive customer experience.
Support pharmacists in patient care activities, including registration, prescription data entry, medication preparation, counting and verification where allowed by law, patient and physician calls, and healthcare services permitted by law.
Delegate, direct, and assign non-clinical pharmacy work within company policy and applicable laws; ensure timely completion and efficient workflow.
Coordinate the pharmacy's daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, inventory tasks that do not require pharmacist licensure, and annual inventory preparation.
Complete non-clinical patient calls and support the rollout of new technology and processes and related team action planning.
Ensure proper operation and maintenance of pharmacy department equipment and collaborate on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy; apply asset-protection practices; support diversion monitoring and report pharmacy security concerns.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
Lead pharmacy technician hiring, onboarding, training, scheduling, coaching, engagement, and performance management, including discipline and termination decisions or recommendations.
Hold technicians accountable for attendance, timeliness, training completion, compliance, and performance; identify knowledge gaps and arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications remain active and compliant.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or required state certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate relevant messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.