Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policy and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient-care activities and pharmacy operations, including registration, prescription data entry and preparation, insurance claim processing, inventory management, records and reporting, equipment maintenance, security safeguards, and compliance. It coordinates workflow and schedules, helps improve financial and operational performance, supports customer service and community outreach, and collaborates with the Pharmacy Manager, Store Manager, pharmacists, and pharmacy team. The role also maintains required certification and develops pharmacy and healthcare knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification and/or state-required certification or registration.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry and medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Manage non-licensed pharmacy administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is operated and maintained properly.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow Good Faith Dispensing policy and communicate prescription errors to the accountable pharmacist; comply with pharmacy error procedures and the Continuous Quality Improvement Program.
- Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; maintain retail partnership relationships.
- Manage technician performance, including discipline and termination decisions or recommendations, and hold technicians accountable for legal compliance, attendance, and timeliness.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies and procedures.
- Identify gaps in team members’ operational knowledge and support their training through hands-on instruction or assigned learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status, using company resources as appropriate.
- Ensure required procedures are followed for selection, recruitment, record retention, and training in accordance with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
- Follow performance improvement plans and pursue professional development through performance monitoring, feedback, and mentorship.
- Communicate relevant support center messages and emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
