Pharmacy Operations Manager

Walgreens•Pittsburgh, PA

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, including personnel selection, scheduling, development, training, coaching, and performance management. The position has authority to make performance-management decisions, including discipline and termination, within company policy and applicable law. The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare service offerings under pharmacist supervision. The role coordinates daily schedules, workflow, staffing-hour recommendations, inventory, reporting, equipment maintenance, pharmacy cleanliness and supplies, insurance claims, audits, and compliance-related records and safeguards. It supports the Pharmacy Manager and Store Manager in improving financial results, operational quality, and customer service, and coordinates community outreach and off-site immunization events as directed. The manager leads technician hiring, onboarding, training, scheduling, accountability, and performance improvement; helps ensure team licenses and certifications remain active and compliant; maintains required PTCB certification and healthcare knowledge; and participates in pharmacy communications and meetings. The role requires a high school diploma, GED, or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician experience in a retail or hospital setting. Applicants must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, subject to the stated location exceptions. Previous people-management or leadership experience and previous Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation are also specified. The current hourly pay range is $22.50 to $35.75. The offered rate depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions; assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Under pharmacist supervision, supervise pharmacy technicians and cashiers, and select, schedule, develop, train, coach, and manage technician performance, including discipline and termination decisions.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, model customer-service practices, and anticipate customer needs.
Complete patient and physician calls and assist with healthcare services, such as vaccines and screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-licensed pharmacy administrative activities and inventory tasks under pharmacist direction, including annual inventory preparation.
Drive new technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing requirements under pharmacist supervision, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws, regulations, and company policies.
Identify team members’ pharmacy-operations knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager with monitoring team licenses, registrations, and certifications and ensuring regulatory compliance; use company resources to document license status.
Follow company policies and applicable laws for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and training, follow performance improvement plans, and seek professional development and feedback.
Communicate relevant messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.