Pharmacy Operations Manager

Walgreens•Troy, AL

14d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role assists pharmacists with patient care activities permitted by law, including registration, prescription data entry, medication preparation, counting and verification, patient and physician calls, and healthcare services. It manages daily workflow and schedules, assigns non-clinical work, supports inventory and administrative activities, maintains pharmacy equipment and records, and helps ensure compliance, security, and accurate insurance claim processing. It also supports pharmacy financial and service performance, coordinates community outreach and off-site events, and maintains communication with pharmacy and store teams. The manager hires, onboards, trains, schedules, and holds technicians accountable; supports compliance with licensing and certification requirements; maintains required PTCB certification and other training; and pursues professional development. The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, willing to work a flexible schedule including evenings and weekends, and willing to obtain active immunization certification within 90 days of hire, with stated location exceptions. The hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision and assist with healthcare service offerings where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work, ensure timely completion, and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize the daily schedule, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
Support non-clinical administrative activities and pharmacy inventory management; manage annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy under pharmacist supervision and support compliance with its requirements.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations, and promote compliance with laws and attendance expectations.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies and procedures.
Identify team members’ pharmacy operations knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager with monitoring pharmacy and team member licenses, registrations, and certifications and documenting their status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification through the designated program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
Follow performance improvement plans and seek professional development, feedback, and mentorship.
Relay support-center and other key communications to the pharmacy team.
Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.