Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The role is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The manager supports customer service, pharmacy workflow, patient-care activities, inventory and administrative work, compliance, claims processing, operational quality, and community outreach. The position coordinates pharmacy schedules and activities, maintains a clean and adequately stocked pharmacy, supports technology and process rollouts, safeguards records and equipment, and collaborates with the Pharmacy Manager, Store Manager, pharmacists, and pharmacy team. The role also maintains required certification and develops current pharmacy and healthcare knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification and/or state-required certification or registration.
- Complete certifications, education credits, and training required by the company.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services, with increased focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision, and assist with healthcare offerings such as vaccines and screenings where permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate daily activities and schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-licensed business administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Ensure completion of non-clinical patient calls.
- Drive technology and process rollouts, engage the team in action planning, ensure pharmacy equipment is properly operated and maintained, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financial performance, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations; promote compliance with laws, policies, attendance, and punctuality expectations.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and follow company procedures.
- Identify team members' gaps in operational knowledge and provide or arrange hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring team licensures, registrations, and certifications, and document status using resources such as the Walgreens Online Verification System.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance-improvement plans.
- Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate pharmacy-team messages from the support center and key emails as required.
- Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
