Pharmacy Operations Manager

Walgreens•The Woodlands, TX

10d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote customer-service best practices and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services such as vaccines and health screenings where permitted by law.
Delegate and assign non-clinical pharmacy work, coordinate daily schedules, maintain efficient workflow, and recommend pharmacy-hour allocation.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of pharmacy equipment.
Manage non-clinical administrative activities, pharmacy inventory tasks, and annual inventory preparation under pharmacist direction.
Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; apply asset-protection practices and report diversion or security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement procedures.
Process insurance claims accurately, resolve payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, and as directed assign pharmacists to, off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination recommendations or decisions; enforce attendance, timeliness, and compliance with laws and policies.
Hire, onboard, train, schedule, and develop pharmacy technicians; monitor timely training completion and identify and address team knowledge gaps.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
Follow company procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification or applicable state certification/registration, complete required training and education, and maintain pharmacy and healthcare knowledge.
Follow performance improvement plans, seek constructive feedback, monitor personal performance, and pursue professional development with a Healthcare Supervisor as mentor and coach.
Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.