Pharmacy Operations Manager

Walgreens•Mcminnville, OR

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations related to discipline and termination. The position supports patient care and healthcare services within applicable laws and under pharmacist supervision. It manages pharmacy workflow, scheduling, inventory-related and administrative tasks, records, equipment, insurance claims, customer issues, and compliance activities. The manager also supports community outreach and off-site immunization events, communicates with pharmacy and store teams, and maintains required certifications and knowledge.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain required PTCB certification and/or state-required certification or registration.
Obtain certifications, education credits, and training required by the company.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services; increase focus on healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, verification where allowed, patient and physician calls, and healthcare services permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Complete non-clinical patient calls and manage administrative activities and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Drive rollout of new technology and processes, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy, apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Lead technician performance management, including decisions and recommendations concerning discipline and termination; apply constructive discipline policies and ensure legal and policy compliance.
Hold technicians accountable for attendance and timeliness, and maintain and improve pharmacy performance through team engagement and action planning.
Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training policies.
Identify team members’ knowledge gaps and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team member and pharmacy licensure, registrations, and certifications for active, compliant status; use company resources such as the Walgreens Online Verification System to document status.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, monitor personal performance, seek constructive feedback, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.