Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, manages daily workflow and inventory-related activities, helps maintain regulatory compliance and pharmacy security, supports customer service and insurance claim resolution, and coordinates community outreach activities. It also hires, onboards, trains, and schedules technicians; monitors training and credential status; and communicates with pharmacy and store teams. The role requires PTCB certification maintenance and ongoing pharmacy and healthcare learning.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision and assist with healthcare services permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
- Support non-clinical business administration and pharmacy inventory management, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policies and report prescription errors to the accountable pharmacist; comply with pharmacy error and Continuous Quality Improvement procedures.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate assignment of pharmacists to off-site immunization clinics and community events; build retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations, and maintain technician attendance, timeliness, and compliance.
- Hire, onboard, train, and schedule technicians; monitor timely completion of training.
- Identify team members' knowledge gaps and provide or arrange training.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and ensure required selection, recruitment, records, and training procedures are followed.
- Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and training, and follow performance improvement plans.
- Seek professional development through self-monitoring, feedback, and mentorship from a Healthcare Supervisor.
- Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
