Pharmacy Operations Manager

Walgreens•Austin, TX

21d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, and non-clinical patient calls. The role coordinates daily workflow and schedules, supports inventory and administrative activities, maintains the pharmacy environment and equipment, helps ensure regulatory compliance and security, and supports insurance claim resolution and third-party audits. The position also supports community outreach and off-site immunization clinics and works with the Pharmacy Manager and Store Manager to improve pharmacy financials, operational quality, and customer service. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is also listed. Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation is included in the posting. The current hourly pay range is $22.50–$35.75. The actual rate depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled. The posting notes that qualified applicants with arrest and conviction records will be considered and refers applicants to Walgreens’ benefits website for benefit details.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote customer service best practices and pharmacy services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with legally permitted healthcare services such as vaccines and health screenings.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate and organize daily pharmacy activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation, and complete non-clinical patient calls.
Drive technology and process rollouts, support change and action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Support technician hiring, onboarding, training, scheduling, performance improvement, and identification of knowledge gaps.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans, seek constructive feedback and professional development, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and other key emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.