Pharmacy Operations Manager

Walgreens • Omaha, NE

11d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics.

The position oversees the selection, scheduling, training, development, and performance management of pharmacy technicians, including decisions or recommendations concerning discipline and termination. It supports patient care and pharmacy operations, maintains compliance and inventory processes, coordinates daily workflow, and works with the Pharmacy Manager and Store Manager to improve operational quality, financial performance, and customer service.

The role requires PTCB certification except in Puerto Rico, one year of pharmacy technician experience, and a high school diploma, GED, or equivalent. The employee must be willing to work a flexible schedule, including evenings and weekends, and obtain active immunization certification within 90 days of hire except at specified specialty and health-system locations. The current hourly pay range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous work experience with Walgreens and an “Exceeding Expectation” rating on the most recent performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies, laws, regulations, and business ethics.
• Select, hire, onboard, schedule, train, develop, coach, and manage the performance of pharmacy technicians.
• Engage customers and patients, assist with products and services, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and proactively offering pharmacy services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law.
• Assist with healthcare services, including vaccines, health screenings, and other services allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Support business administrative activities and pharmacy inventory management that do not require pharmacist licensure, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, engage the team in change and action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company policies and procedures for pharmacy errors and the Continuous Quality Improvement Program.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
• Build and sustain relationships with retail partnerships.
• Apply constructive discipline policies, ensure technicians comply with laws and regulations, and hold technicians accountable for attendance and punctuality.
• Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant; use resources such as the Walgreens Online Verification System to document status.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
• Pursue professional development by monitoring personal performance, seeking constructive feedback, and using a Healthcare Supervisor as mentor and coach.
• Communicate support-center messages and other key emails to the pharmacy team.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED