Pharmacy Operations Manager

Walgreens•Prince Frederick, MD

15d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, supporting efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role. Under pharmacist supervision, the manager operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics. The role is responsible for technician selection, hiring, scheduling, training, development, coaching, and performance management, including discipline and termination decisions or recommendations. The manager supports customer service, pharmacy operations, inventory and administrative work, compliance, insurance claim resolution, team performance, and community outreach. The position works with the Pharmacy Manager, pharmacists, Store Manager, pharmacy team, customers, patients, medical providers, insurers, and retail partners. The role requires maintaining PTCB certification and relevant pharmacy and healthcare knowledge. The position is hourly, with a stated range of $22.50 to $35.75 per hour, and remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Greet customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive implementation of new technology and processes, engage the team in change and action planning, and ensure pharmacy equipment is properly maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy under pharmacist supervision and help ensure dispensing requirements are met.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately; follow up with insurers and medical providers; and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; maintain retail partnership relationships.
Lead technician performance management, including decisions or recommendations regarding discipline and termination, and hold technicians accountable for compliance, attendance, and timeliness.
Hire, onboard, train, and schedule technicians; monitor training completion and follow company scheduling and training policies.
Identify operational knowledge gaps and provide or arrange hands-on training and learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document licensure status using company resources.
Follow company and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, continuing education, and company training.
Pursue professional development, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including brief daily meetings and weekly Store Manager check-ins.