Pharmacy Operations Manager

Walgreens • Spokane, WA

14d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, legal requirements, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions.

The position supports customer service, pharmacy workflow, patient care activities, inventory and administrative tasks, compliance, insurance claims, technology and process changes, equipment maintenance, asset protection, and community outreach. It also coordinates technician hiring, onboarding, training, scheduling, and licensure tracking; communicates with pharmacy and store teams; and maintains required certification, knowledge, and professional development.

The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and at least one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and obtain active immunization certification within 90 days of hire except in specified pharmacy locations. The current hourly range is $22.50–$35.75; the actual offer depends on factors including geography, skills, education, and experience. The role remains open until filled. Benefits information is available through Walgreens’ benefits website.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law.
• Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
• Ensure completion of non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Walgreens’ Good Faith Dispensing policy during applicable prescription-dispensing activities and support fulfillment of its requirements.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including decisions and recommendations regarding discipline and termination; apply constructive discipline and hold technicians accountable for legal compliance, attendance, and timeliness.
• Improve pharmacy performance through team-member engagement and action planning.
• Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company policies and procedures.
• Identify gaps in team members’ pharmacy-operations knowledge and provide or arrange hands-on training or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and compliance, using resources such as the Walgreens Online Verification System.
• Follow company procedures and applicable laws for selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, including LTMP e-modules, and follow performance-improvement plans.
• Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Communicate messages from the support center and key emails to the pharmacy team as required.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED