Pharmacy Operations Manager

Walgreens•Albuquerque, NM

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. This includes decisions and recommendations concerning discipline and termination. The manager supports customer service and pharmacy operations, including assisting with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. The role coordinates daily workflow, maintains pharmacy supplies and equipment, manages non-clinical inventory and administrative tasks, prepares reports, supports compliance and security, and helps resolve insurance claim issues. It also supports community outreach, off-site immunization clinics and events, retail partnerships, and pharmacy financial, operational quality, and customer-service improvements. The position leads technician hiring, onboarding, training, scheduling, and accountability; monitors training and licensure compliance; maintains PTCB certification and relevant skills; and participates in store and pharmacy meetings. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. It requires English fluency except in Puerto Rico, schedule flexibility including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, except at specified Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is listed, as is previous Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation. The listed hourly range is $22.50–$35.75. The offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled. Walgreens provides a benefits information link in the posting.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent reading, writing, and speaking in English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians; make decisions or recommendations concerning discipline and termination.
Greet and assist customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under supervision.
Assist with healthcare service offerings, including vaccines, health screenings, and other health services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate the daily schedule, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-clinical administrative and inventory tasks, including annual inventory preparation, under pharmacist direction.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies during applicable prescription-dispensing activities; communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for legal compliance, attendance, timeliness, training, and performance; follow company discipline, scheduling, selection, recruitment, record-retention, and training policies.
Identify operational knowledge gaps and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are current and compliant, using resources such as the Walgreens Online Verification System.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.