Pharmacy Operations Manager

Walgreens•Rockledge, FL

23d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, including selection, scheduling, training, coaching, and performance management. This includes making decisions or recommendations regarding discipline and termination in accordance with company policy and applicable laws. The position supports customer service, patient care, pharmacy workflow, inventory, compliance, reporting, insurance claims, equipment maintenance, and community outreach. It coordinates pharmacy schedules and recommends allocation of pharmacy hours; supports technology and process rollouts; helps protect pharmacy assets and records; and assists the Store Manager and Pharmacy Manager in improving financial performance, operational quality, and customer service. The manager also communicates with pharmacy teams and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. The candidate must be fluent in English except in Puerto Rico, willing to work a flexible schedule including evenings and weekends, and willing to obtain active immunization certification within 90 days of hire, with stated location exceptions. Previous people-management or leadership experience and Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation are also listed. The current hourly pay range is $22.50 to $35.75. The actual rate depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For applicants with previous Walgreens work experience, an “Exceeding Expectation” rating on the last performance evaluation.
Maintain required PTCB certification and/or state-required certification or registration.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and use pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws.
Select, hire, onboard, schedule, train, coach, and manage the performance of pharmacy technicians; make or recommend discipline and termination decisions.
Greet customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the customer experience.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
Complete non-clinical patient calls and drive new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; apply asset-protection techniques and support diversion monitoring, reporting security concerns to the Pharmacy Manager.
Follow Good Faith Dispensing policy under pharmacist supervision, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurance companies and medical providers and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, legal and policy compliance, and timely completion of training.
Identify team members’ pharmacy operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant; use resources such as the Walgreens Online Verification System to document status.
Follow company policies and applicable laws for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek feedback and professional development.
Communicate support-center messages and key emails to the pharmacy team and participate in pharmacy and store meetings, including 5-minute meetings and weekly Store Manager check-ins.