Pharmacy Operations Manager

Walgreens•Centreville, VA

17d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, pharmacy workflow, patient-care activities, insurance claims, inventory, records, equipment, compliance, and community outreach. It coordinates daily pharmacy activities, supports operational and financial improvement, and helps implement new technology and processes. The role also maintains required technician certification and develops current pharmacy and healthcare knowledge. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy-technician work experience in a retail or hospital setting.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For applicants with previous Walgreens work experience, an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, and model customer-service best practices.
Build customer relationships by anticipating needs and offering services; increase focus on healthcare services to enhance the customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules; recommend allocation of pharmacy hours; maintain a clean, orderly, adequately stocked pharmacy.
Support administrative activities and inventory management that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and drive the rollout of new technology and processes, championing change and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; apply asset-protection techniques and support diversion monitoring.
Follow Good Faith Dispensing policy under pharmacist supervision; report prescription errors to the accountable pharmacist and follow error-management and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, including decisions or recommendations regarding discipline and termination; enforce attendance, timeliness, and compliance with applicable laws and policies.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant; use Walgreens resources to document licensure status.
Follow company procedures for selection, recruitment, record retention, and training as required by company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training.
Follow performance-improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant messages from the support center and key emails to the pharmacy team; participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.