Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable policies, laws, and regulations. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, prescription workflow, patient-care activities allowed by law, pharmacy inventory and administration, equipment and security safeguards, insurance claims, audit participation, community outreach, and pharmacy financial and operational performance. It leads technology and process rollouts, maintains compliance with company and regulatory requirements, and supports team member licensing and training. The role maintains PTCB certification and relevant pharmacy and healthcare knowledge, and communicates with pharmacy and store teams. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except in specified specialty and health system locations. The current hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled. Benefits information is available through Walgreens’ benefits website.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Perform day-to-day non-clinical pharmacy operations and administrative activities and support efficient pharmacy workflow.
- Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
- Supervise pharmacy technicians and pharmacy cashiers under a pharmacist’s supervision and within company policies and applicable laws and regulations.
- Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and manage performance, including discipline and termination decisions or recommendations.
- Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering services, with a focus on healthcare services.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings as permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead new technology and process rollouts, champion change, and engage the team in action planning.
- Ensure proper operation and maintenance of pharmacy equipment and, with the Pharmacy Manager, maintain records and security safeguards.
- Follow Walgreens’ Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
- Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company policies for pharmacy errors and the Continuous Quality Improvement Program.
- Process insurance claims accurately; follow up with insurers and medical providers and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
- Build and maintain relationships with retail partners.
- Maintain technician attendance and timeliness accountability and improve pharmacy performance through team engagement and action planning.
- Identify operational knowledge gaps and support team members through hands-on training or assigned learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications, and document licensure status using company resources.
- Follow company and legal requirements for selection, recruitment, record retention, and training.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training; and follow performance improvement plans.
- Seek professional development by monitoring personal performance, soliciting constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate messages from the support center and key emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not detailed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
