Pharmacy Operations Manager

Walgreens•Bettendorf, IA

14d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role. Under pharmacist supervision, the manager operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics. The position is responsible for technician selection, hiring, onboarding, scheduling, training, coaching, and performance management, including decisions or recommendations regarding discipline and termination. The manager supports customer service, pharmacy workflow, patient-care activities, records and inventory administration, insurance claims, equipment maintenance, compliance, and community outreach. The role also supports pharmacy financial and operational performance in collaboration with the Store Manager and Pharmacy Manager, and communicates with pharmacy team members and store leadership. Work schedules may include evening and weekend hours, and flexible scheduling is required.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous work experience with Walgreens and an “Exceeding Expectation” rating on the most recent performance evaluation.

Responsibilities

Greet customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize the daily activity schedule, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-clinical business administrative and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive rollout of new technology and processes, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company policies for pharmacy errors and the Continuous Quality Improvement Program.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with applicable laws and policies.
Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and follow company procedures.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance; use company resources to document licensure status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training, and follow performance-improvement plans.
Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center and other key messages to the pharmacy team.
Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.