Pharmacy Operations Manager

Walgreens•Sandy, UT

23d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for selecting, scheduling, developing, training, coaching, and managing technician performance, including decisions about discipline and termination. The manager supports patient care activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. The position also supports healthcare services and immunization activities as allowed by law. It manages pharmacy workflow, scheduling, supplies, inventory preparation, administrative records, equipment maintenance, insurance claims, audit follow-up, security safeguards, and compliance with applicable company policies and laws. The role collaborates with the Pharmacy Manager and Store Manager to improve financial performance, operational quality, and customer service, and coordinates community outreach and off-site events. The position maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required training and education, and participates in store and pharmacy meetings. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. The hourly range is $22.50–$35.75, with the actual offer dependent on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting an efficient workflow and positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist oversight and within applicable policies and laws.
Select, schedule, develop, train, coach, and manage pharmacy technician personnel, including discipline and termination decisions or recommendations.
Engage customers, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision and assist with healthcare services allowed by law.
Delegate and assign non-clinical pharmacy work, monitor timely completion, and hold team members accountable for workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage daily pharmacy workflow and schedule; recommend allocation of pharmacy hours; and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical administrative activities and pharmacy inventory tasks, including annual inventory preparation.
Drive rollout of new technology and processes, promote change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policies, asset protection practices, diversion monitoring procedures, and pharmacy error and Continuous Quality Improvement policies; communicate prescription errors and security concerns to the appropriate manager or pharmacist.
Ensure accurate insurance claim processing, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate assignment of pharmacists to off-site immunization clinics and community events as directed by the Pharmacy Manager.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with state and federal requirements.
Hire, onboard, train, and schedule technicians; identify knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications are active and compliant.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek feedback and professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.