Pharmacy Operations Manager

Walgreens•Athens, TN

12d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. Responsibilities include technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The manager assists pharmacists with patient-care support activities where permitted by law, including patient registration, prescription data entry, medication preparation, counting and verification, patient and physician calls, and healthcare services. The role manages daily workflow, schedules and supplies; supports pharmacy inventory, reporting, records, equipment maintenance, security, compliance, insurance claims, audits, and financial and service improvement. The manager also supports community outreach and off-site immunization events, maintains technician training and performance, and communicates relevant information to the pharmacy team and store leadership. The position requires a high school diploma or equivalent, PTCB certification (except in Puerto Rico), and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in English (except in Puerto Rico), willing to work a flexible schedule including evenings and weekends, and willing to obtain active immunization certification within 90 days of hire, except in specified specialty and health system pharmacy locations. Previous people-management or leadership experience is preferred. The current hourly pay range is $22.50 to $35.75; the actual offer depends on factors such as geography, skills, education, and experience. The role remains open until filled. Benefits information is available at the Walgreens benefits website.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain certifications, education credits, and training required by the company.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services; increase focus on healthcare services to enhance the customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within authorized company policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Support compliance and non-licensed administrative activities and pharmacy inventory management under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, engage the team in change and action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable dispensing activities and communicate prescription errors to the accountable pharmacist; follow error-handling and Continuous Quality Improvement Program procedures.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with constructive discipline policies and applicable laws.
Hold technicians accountable for attendance, punctuality, performance, and timely training completion; support team engagement and action planning.
Hire, onboard, train, and schedule pharmacy technicians in accordance with company policies and procedures.
Identify gaps in team members’ pharmacy operations knowledge and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring the active and compliant status of pharmacy and team-member licenses, registrations, and certifications, using company resources as appropriate.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate information from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.