Pharmacy Operations Manager

Walgreens•Grand Prairie, TX

24d

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, selects and schedules technician personnel, and leads their training, coaching, and performance management, including decisions about discipline and termination. This position supports patient care and pharmacy services, manages daily workflow, inventory and administrative processes, and helps ensure compliance with company policies and applicable laws and regulations. It also supports customer service, insurance claim resolution, pharmacy security and quality processes, team development, and community outreach. The position requires a flexible schedule, including evening and weekend hours.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and promote a positive customer experience.
Build customer relationships by anticipating needs and proactively offering pharmacy services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work, ensure tasks are completed on time, and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-licensed administrative and inventory activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and lead rollout of new technology and processes, engaging the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with attendance, timeliness, and applicable laws.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications for active and compliant status.
Follow company policies and applicable laws for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek feedback, and pursue professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.