Pharmacy Operations Manager

Walgreens•Raleigh, NC

12d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including registration, prescription data entry and preparation, patient and physician calls, and permitted healthcare services. It coordinates daily workflow and schedules, supports inventory and administrative activities, maintains records and equipment, and helps ensure compliance, security, accurate insurance claim processing, and quality improvement. The manager also supports community outreach, off-site immunization clinics, retail partnerships, pharmacy financial and service improvements, and communication across the pharmacy and store teams. The role requires maintaining PTCB certification and ongoing pharmacy and healthcare knowledge, completing company-required certifications and training, and pursuing professional development. Applicants must have a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and at least one year of pharmacy technician experience in a retail or hospital setting. English fluency and willingness to work a flexible schedule, including evenings and weekends, are required except where noted. The employee must be willing to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations. The current hourly range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services such as vaccines and health screenings where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy and support compliance during applicable prescription-dispensing activities.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build retail partnerships.
Lead pharmacy technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and legal compliance.
Manage technician hiring, onboarding, training, and scheduling, and monitor timely completion of training.
Identify pharmacy operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications; use company resources to document licensure status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using a Healthcare Supervisor as a mentor and coach.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.