Pharmacy Operations Manager

Walgreens•New York, NY

25d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, manages workflow and inventory-related administrative activities, promotes customer service, and helps maintain compliance, security, equipment, and records. It coordinates pharmacy schedules and community outreach activities, supports insurance claim resolution and audits, and collaborates with store and pharmacy leadership to improve financial performance, operational quality, and customer service. The manager is also responsible for technician hiring, onboarding, training, and scheduling; monitoring required licensure and certifications; maintaining their own PTCB certification and pharmacy knowledge; and communicating relevant information to the pharmacy team and participating in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, assist with products and services, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
Build customer relationships by anticipating needs and proactively offering services, with a focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize the daily activity schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Oversee non-licensed administrative compliance and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead new technology and process rollouts, champion change, engage the team in action planning, ensure pharmacy equipment is properly operated and maintained, and collaborate on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
Apply company asset protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce constructive discipline policies and accountability for attendance, timeliness, and legal compliance.
Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and follow company policies and procedures.
Identify pharmacy operations knowledge gaps and support team members through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications remain active and compliant, using resources such as the Walgreens Online Verification System.
Ensure selection, recruitment, record retention, and training procedures meet company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center messages and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.