Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable company policies, laws, regulations, and business ethics. The position is responsible for technician selection, scheduling, training, development, coaching, and performance management, including decisions or recommendations regarding discipline and termination. The manager supports customer service and patient care; coordinates pharmacy workflow, schedules, inventory, supplies, equipment, records, and administrative tasks; and helps ensure compliance with legal, regulatory, and company requirements. The role works with the Pharmacy Manager and pharmacists on operational quality, financial performance, insurance claims, audits, asset protection, community outreach, and off-site immunization clinics and events. It also supports team communication, training, licensure monitoring, and ongoing professional development.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
- Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision and assist with healthcare services such as vaccines and screenings where permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-licensed administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities and support its required elements.
- Apply asset protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance expectations.
- Hire, onboard, train, and schedule pharmacy technicians; monitor completion of required training and follow company scheduling and training procedures.
- Identify team members’ pharmacy operations knowledge gaps and provide or arrange hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and regulatory compliance; use company resources to document licensure status.
- Follow company and applicable legal requirements for selection, recruitment, record retention, and training.
- Maintain PTCB certification through the designated program and/or state-required certification or registration.
- Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
- Pursue professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor.
- Communicate relevant support-center messages and emails to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
