Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to ensure efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role. The manager operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics. The role is responsible for technician selection, hiring, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports customer service, pharmacy workflow and patient care, including registration, prescription data entry and medication preparation, and assists with healthcare services as permitted by law and under pharmacist supervision. It coordinates schedules, supports inventory and administrative activities, maintains records and equipment, helps ensure compliance and security, supports insurance claim resolution and audits, and collaborates with store and pharmacy leadership to improve financial, operational, and customer-service results. The manager also coordinates community outreach and off-site events at the Pharmacy Manager’s direction. The position requires maintaining PTCB certification and ongoing pharmacy and healthcare knowledge, training, and development. The manager communicates with the pharmacy team and participates in store and pharmacy meetings.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Obtain required certifications, education credits, and company training.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the customer experience.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verifying where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare services, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work within company policy and applicable laws; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
- Carry out non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Ensure completion of non-clinical patient calls.
- Drive technology and process rollouts, engage the team in change and action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policy under pharmacist supervision during applicable prescription-dispensing activities.
- Apply company asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program policies.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations; address compliance, attendance, and timeliness, and use engagement and action planning to improve performance.
- Hire, onboard, train, and schedule technicians; monitor completion of training and follow company scheduling and training policies.
- Identify team members’ knowledge gaps and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status; use company resources to document licensure status.
- Follow company and legal requirements for selection, recruitment, record retention, and training.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance-improvement plans.
- Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
