Pharmacy Operations Manager

Walgreens•Boonton, NJ

13d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The manager supports patient care and pharmacy operations, including prescription processing, patient and physician calls, workflow coordination, inventory management, insurance claims, records, equipment, security, compliance, and quality improvement. The role also supports customer service, community outreach, financial and operational performance, and technician hiring, onboarding, training, and regulatory compliance. Ongoing responsibilities include maintaining PTCB certification, developing pharmacy and healthcare knowledge, and communicating with pharmacy and store teams.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond promptly to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and promoting relevant pharmacy healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Carry out non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policy and support compliance during applicable prescription-dispensing activities.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; develop retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations, attendance accountability, and compliance with applicable laws and company policy.
Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company scheduling and training procedures.
Identify pharmacy-operations knowledge gaps and support team members through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and ensure required selection, recruitment, record-retention, and training procedures are followed.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.