Pharmacy Operations Manager

Walgreens•Rock Island, IL

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, training, development, and performance management, including discipline and termination decisions or recommendations. The position supports customer service, pharmacy operations, patient-care activities permitted by law, insurance claim processing, inventory management, compliance, recordkeeping, equipment maintenance, asset protection, and community outreach. It coordinates the pharmacy’s daily schedule, helps allocate pharmacy hours, supports technology and process rollouts, and works with the Pharmacy Manager and Store Manager to improve pharmacy financials, operational quality, and customer service. The manager leads technician hiring, onboarding, training, scheduling, and performance development; monitors training and licensure compliance; and maintains required technician certification and pharmacy-related knowledge. The role communicates with the pharmacy team and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Previous people-management or leadership experience is also listed. The hourly range is $22.50–$35.75, with the offered rate depending on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For Walgreens applicants, the posting lists a previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Work as a certified pharmacy technician, using pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and cashiers under pharmacist supervision and authorized policies and laws.
Select, hire, onboard, schedule, train, develop, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, address complaints and requests, answer non-clinical questions, and promote a positive customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure work is completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, resolve payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance.
Identify pharmacy operations knowledge gaps and support team training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans, seek constructive feedback, monitor personal performance, and pursue professional development.
Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.