Pharmacy Operations Manager

Walgreens•Riverview, FL

19d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring an efficient workflow and positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient-care delivery through activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. The role coordinates daily pharmacy activities, workflow, supplies, inventory preparation, records, equipment maintenance, and operational processes. It also supports compliance, asset protection, diversion monitoring, prescription-error reporting, insurance claim resolution, third-party audits, and pharmacy financial and service improvements. The role leads technician hiring, onboarding, training, scheduling, and performance accountability; supports compliance with licensing and certification requirements; and maintains required personal certification, education, and training. The manager communicates information to the pharmacy team and participates in store and pharmacy meetings. The position requires a flexible schedule that may include evenings and weekends.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
Support pharmacist-led patient care through patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical work; ensure tasks are completed on time and maintain efficient pharmacy workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities, recommend pharmacy-hour allocations, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-licensed pharmacy administrative activities and inventory tasks under pharmacist direction, including annual inventory preparation.
Manage non-clinical patient calls and support rollout of new technology and processes, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Adhere to Good Faith Dispensing policies and support compliance with applicable dispensing requirements.
Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws and company policies.
Identify gaps in team members' operational knowledge and provide or arrange hands-on training and learning modules.
Assist the Pharmacy Manager with monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant.
Follow company and legal procedures for technician selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.