Pharmacy Operations Manager

Walgreens•Paterson, NJ

21d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics. The position manages pharmacy workflow, scheduling, inventory and administrative tasks that do not require pharmacist licensure. It supports patient care and healthcare service offerings as allowed by law, maintains pharmacy equipment and security safeguards, helps ensure accurate insurance claim processing, and supports operational quality and customer service. The manager also hires, trains, schedules, coaches, and manages technician performance, while maintaining required certification and continuing professional development.

Requirements

High school diploma, GED, or equivalent.
PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and laws.
Select, hire, onboard, schedule, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls where permitted.
Assist with healthcare services such as vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program policies.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate pharmacist assignments to off-site immunization clinics and community events at the Pharmacy Manager's direction; build relationships with retail partners.
Monitor technician attendance, timeliness, training completion, and compliance with laws and company policies; identify knowledge gaps and support training.
Assist the Pharmacy Manager in monitoring team member licenses, registrations, and certifications and documenting licensure status.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and training, and follow performance improvement plans.
Seek professional development, monitor personal performance, solicit feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.