Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations concerning discipline and termination. The manager supports customer service, prescription processing and patient care, pharmacy workflow, inventory, compliance, insurance claims, equipment, records, and community outreach. The role also hires, onboards, trains, and schedules technicians; monitors team training and credentials; maintains PTCB certification and job-related knowledge; and communicates information from the support center while participating in store and pharmacy meetings. The position requires a flexible schedule, including evenings and weekends.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Obtain required certifications, education credits, and company training.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
- Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, patient and physician calls, and healthcare services allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
- Support non-clinical administrative activities and pharmacy inventory management, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead rollout of new technology and processes, engage the team in change and action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy under pharmacist supervision and help ensure applicable requirements are met.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financial performance, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events; build retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with applicable laws and policies.
- Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company policies for scheduling and training.
- Identify team members’ knowledge gaps and support their learning through hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications and documenting credential status.
- Follow company and legal requirements for employee selection, recruitment, record retention, and training.
- Maintain PTCB certification and enhance pharmacy and healthcare knowledge and skills.
- Complete required certifications, education credits, and company training; follow performance improvement plans offered by the Pharmacy Manager.
- Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
