Pharmacy Operations Manager

Walgreens•Cross Lanes, WV

21d•$23 - $36

About The Position

The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, non-clinical patient and physician calls, insurance claim resolution, inventory management, regulatory records, and pharmacy equipment and security safeguards. It coordinates daily schedules, workflow, staffing-hour recommendations, community outreach activities, and pharmacy process or technology rollouts. The manager also supports the Pharmacy Manager and Store Manager in improving financial results, operational quality, and customer service. The role requires maintaining PTCB certification and current pharmacy and healthcare knowledge, completing company-required training and certifications, and communicating with the pharmacy team and participating in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and at least one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and obtain active immunization certification within 90 days of hire except in specified locations. The listed hourly range is $22.50 to $35.75, with the offered rate dependent on multiple factors. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Complete certifications, education credits, and training required by the company.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities to maintain efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist direction and within authorized company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Greet customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and remain accountable for non-clinical patient calls.
Assist with healthcare service offerings, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow; coordinate and organize daily activities; recommend allocation of pharmacy hours; and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical business administration and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Drive new technology and process rollouts, champion change, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
Apply company asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program policies and procedures.
Ensure accurate insurance claim processing; follow up with insurance companies and medical providers; and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnership relationships.
Hold technicians accountable for attendance, timeliness, legal compliance, and timely completion of required training; use constructive discipline policies as applicable.
Identify pharmacy operations knowledge gaps and provide or arrange hands-on training and learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status, using company resources to document status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training; and follow performance improvement plans.
Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.