Pharmacy Operations Manager

Walgreens • Hattiesburg, MS

13d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable policies and laws. The manager selects, schedules, develops, trains, coaches, and manages the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.

The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, inventory management, reporting, insurance claims, non-clinical patient calls, equipment maintenance, compliance, asset protection, and quality improvement. It coordinates the pharmacy’s daily schedule and workflow, supports healthcare service offerings and community outreach, and works with the Pharmacy Manager and Store Manager to improve financial performance, operational quality, and customer service.

The manager is responsible for technician hiring, onboarding, training, and scheduling; monitoring team members’ training and credentials; and communicating with the pharmacy team and participating in store and pharmacy meetings. The role requires maintaining PTCB certification and ongoing pharmacy and healthcare knowledge, training, and professional development. The position requires a flexible schedule, including evening and weekend hours. The stated hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Obtain certifications, education credits, and training required by the company.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, assist with products and services, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
• Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law.
• Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure work is completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, organize the daily activity schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
• Perform non-clinical administrative and inventory management activities that do not require pharmacist licensure, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead new technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
• Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
• Ensure accurate insurance claim processing; follow up with insurers and medical providers; conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail partnerships.
• Lead technician performance management, including discipline and termination decisions or recommendations; promote compliance with laws, attendance, and timeliness expectations.
• Hire, onboard, train, and schedule technicians; monitor completion of required training and follow company policies and procedures for scheduling and training.
• Identify pharmacy-operations knowledge gaps and support team members through hands-on training or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document license status using company resources.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training, and follow performance improvement plans.
• Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate support-center and other key messages to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED