Pharmacy Operations Manager

Walgreens•Daphne, AL

13d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The role supports customer service, pharmacy workflow, patient care, inventory management, compliance, insurance claims, equipment maintenance, recordkeeping, asset protection, and community outreach. It assists pharmacists with patient registration, prescription data entry and preparation, non-clinical patient calls, and legally permitted healthcare services. The manager coordinates daily pharmacy activities, supports operational and financial improvement, and helps implement new technology and processes. The position also manages technician hiring, onboarding, training, and scheduling; helps maintain required licenses and certifications; and communicates with the pharmacy team and store leadership. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; at least one year of pharmacy technician work experience in a retail or hospital setting; English fluency except in Puerto Rico; and willingness to work a flexible schedule, including evenings and weekends. The employee must be willing to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is listed, as is prior Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare service offerings under pharmacist supervision, including vaccines, health screenings, and other legally permitted health services.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure work is completed on time and hold team members accountable for workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate the daily schedule, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Ensure pharmacy equipment is properly operated and maintained; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow the company’s Good Faith Dispensing policy under pharmacist supervision; apply asset-protection practices and support diversion monitoring, reporting security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including decisions or recommendations about discipline and termination; apply constructive discipline policies and address attendance, timeliness, and legal compliance.
Hire, onboard, train, and schedule technicians; monitor training completion and identify and address gaps in team members’ operational knowledge.
Follow company policies and procedures for scheduling and training, and ensure selection, recruitment, record retention, and training procedures comply with applicable requirements.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, using resources such as Walgreens Online Verification System to document status.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.