Pharmacy Operations Manager

Walgreens•Federal Way, WA

10d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring an efficient workflow and positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policy and applicable laws and regulations, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care by assisting with registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision. It helps deliver healthcare services such as vaccines and health screenings where permitted, manages workflow and inventory activities that do not require pharmacist licensure, supports insurance claim resolution and audits, and helps maintain pharmacy equipment, records, security, compliance, and customer service. The manager also coordinates community outreach and off-site immunization events at the direction of the Pharmacy Manager. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, have previous people-management or leadership experience, and be willing to work a flexible schedule including evenings and weekends. The employee must be willing to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy and Health System Pharmacy locations. The role’s current hourly pay range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain and maintain required certifications, education credits, and company training.

Nice To Haves

Previous work experience with Walgreens with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions.
Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare service offerings, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and keep the pharmacy clean, orderly, and adequately stocked.
Manage non-licensed pharmacy administrative and inventory activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy under pharmacist supervision, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Maintain technician attendance and timeliness accountability, engagement, and performance through action planning and constructive discipline procedures.
Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status, using resources such as the Walgreens Online Verification System.
Follow company policies and applicable laws in selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training such as LTMP e-modules.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.